Terms & conditions

Your account

You sign in with your mobile number and a one-time password, then set a PIN. Keep your PIN to yourself: anyone with your phone and your PIN can use your account. Your account is yours alone, and may not be shared or transferred. You must be 18 or over to use NexusCoupons.

Subscriptions and claims

A plan gives you a number of coupon claims for each billing period, and access to certain offers. Claiming a coupon uses one claim. Unused claims do not roll over into the next period. You can change or cancel your plan at any time; your current period runs to its end.

Offers and merchants

Offers are provided by independent merchants. The merchant, not NexusCoupons, is responsible for honouring an offer and for the goods or services you buy. We check offers, but we cannot guarantee that a merchant will always be able to fulfil one. If an offer is not honoured, tell us and we will investigate.

Cashback and referral earnings

Some offers include cashback. Cashback is credited only after a merchant scans and verifies your redemption. Referral rewards are credited when someone you referred subscribes to a paid plan. Earnings are held for a short maturing period before they can be withdrawn, so that anything fraudulent can be reversed. We may withhold, reverse or cancel earnings, and suspend an account, where we reasonably believe the service is being abused - for example self-referral, fake accounts, or collusion with a merchant. A withdrawal is reviewed before it is paid, and we may need to verify your identity and your bank details before paying one. Where Indian law requires it, we deduct tax at source.

Your balance

You cannot add money to NexusCoupons, and you cannot send money to another user. The app is not a wallet or a payment instrument, and your balance is a record of rewards you have earned rather than money you have deposited.

Gift vouchers and gifted plans

You can buy a gift for somebody else. There are two kinds, and it is worth being clear about what each one is, because neither is money.

• A GIFTED PLAN buys that person a NexusCoupons subscription. When they claim it, the plan starts on their account. Nothing is ever credited to them as a balance.
• A GIFT VOUCHER is an amount you choose, which the recipient claims into their gift voucher balance. That balance can be used towards a NexusCoupons plan and towards nothing else. It CANNOT be withdrawn, cashed out, sent to a bank, spent with a merchant, refunded, or passed on to anybody else. This is not a restriction we can waive on request - a voucher that could be cashed out would be a different kind of financial product altogether, and we are not licensed to issue one.
• A gift is sent to a mobile number, and the person does not have to be a NexusCoupons user yet - it waits until they join. Send it to the right number: we have no way to recall a gift, and a number you mistype may belong to a real person who can claim it.
• The recipient receives the whole amount. We take nothing out of a gift.
• A gift voucher does not expire. Merchant cashback vouchers may carry an expiry date, which is shown against them; one that you paid for never does.
• Payment is confirmed by our payment provider, not by the app. Until it confirms, the gift has not been sent and the recipient is told nothing. If a payment fails or is abandoned, no gift exists.
• Sending a gift requires your transaction PIN. Keep it to yourself: a gift authorised with your PIN is treated as authorised by you.
• An unclaimed gift stays available to its recipient. If a gift was sent to the wrong number, write to privacy@nexuscoupons.com before it is claimed and we will try to help - once it has been claimed, the value belongs to whoever claimed it and we cannot take it back.

Using the service properly

Do not attempt to obtain claims, cashback or referral rewards you are not entitled to, interfere with the service, or access it by any means other than the app. We may suspend or close an account that does.

Changes, and ending your account

We may change these terms or the service; where a change matters to you, we will tell you in the app. You may close your account at any time from inside the app: Profile, then Close account. It asks for your PIN and cannot be undone. If you cannot reach the app, write to privacy@nexuscoupons.com.

Contact

Questions about these terms: privacy@nexuscoupons.com.